TSMs aim to improve social housing tenants' lives. They ensure tenants are heard, live in safe, well-maintained homes, and that complaints are handled well.
All social housing landlords must conduct an annual survey to comply with new regulations from April 2023. The survey results and performance data relate to the period 1 April 2023 to 31 March 2024.
A total of 2089 surveys were undertaken between September to November 2023. The surveys were carried out across Council owned homes which are managed by 2 managing agents.
We spoke to residents to gauge their satisfaction with their home and our services as their landlord. This provided us with lots of information about what residents really value, and where we need to do better.
We conducted the surveys using various methods, including telephone and in-person.