My Account maintenance Friday 1 November - Tuesday 5 November 2024

We are carrying out routine maintenance from 2pm on Friday 1 November. My Account and some online forms will be unavailable during this time. We apologise for any inconvenience caused

My Account maintenance

During an emergency or disaster situation public safety is a priority.

Seek advice and information from the emergency services, or in the case of flooding, from the Environment Agency.

For information about gas, electricity and water contact the service provider.

If you are at the scene of an incident, follow the instruction of the emergency services, if there are no emergency services at the scene dial 999.

During most major emergencies and particularly chemical related major emergencies, the initial instructions from the emergency services is for residents in the affected area to:

  • Go in
  • Stay in
  • Tune in

Information will be available on radio, television, and online.