Website maintenance - Wednesday 15 January

We are carrying out some website maintenance on Wed 15 Jan between 9am and 12 noon. My Account and some online forms may be unavailable during this time. We apologise for any inconvenience caused.

Make a complaint

If you have a complaint about goods or services which you have purchased you should...

Step One: Check Advice Guides

Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.

Step Two: Contact the Consumer Helpline

If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.